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How Omni-channel Customer Engagement Drives Real Business Benefits
Online shopping in India was virtually unheard till just 15 years ago. IRCTC marked the advent of the average Indian...
Monday, 24 April, 2017
New Age Entrepreneur
The entire venture was bootstrapped! With my reputation in the industry, I could have simply opted for funding and...
Monday, 24 April, 2017
Which Segment of Analytics Space Can Drive the Best Customer Experience?
The way to maximize your investÂment in analytics technology is based on how well you leverage your data and...
Monday, 24 April, 2017
Three Mantras to Drive Customer Experience Innovation in India
Today all consumer-facing businesses need to serve the informed and impatient Indian consumer enabled by mobile...
Monday, 24 April, 2017
Disruptive Technologies - Creating New Customer Experience Management Opportunities
As a disruptive technology, Internet of Things (IoT) necessitates that we revamp our existing processes in order to...
Monday, 24 April, 2017
Pronto Pursuit of Maximizing Customer Experience - Balancing the 'Triple Bottom Line'
In early 2015, the Reserve Bank of India (RBI) made it mandatory for all banks to offer only EMV (Europay –...
Monday, 24 April, 2017
Customer Experience Management - A Practitioner's View
Managing customer service and exÂperience, figuraÂtively treads close to solving ‘world hunger problem’ or...
Monday, 24 April, 2017
Customer Experience Management: Encompassing Various Parameters and Life Cycles of a Customer
Customer Experience is not a new topic that we are talking about. It is an age old topic that has been going on and...
Monday, 24 April, 2017
How Big Data Analytics Influence Banking IT
The important factor is there is no native tool available in CBS to analyse the massive data (Big Data!) that it is...
Monday, 03 April, 2017
'Time is Money' alter the Indian Aviation Sector
India's aviation industry is in the clasp of a peculiar trend where Low Cost Carriers (LLCs) like Indigo and SpiceJet...
Monday, 03 April, 2017
CIO Viewpoint
Real Estate - A Design Thinking Approach
By Nilesh Patel, CIO, Brigade Group
BPM - Offering the Real Leverage Point
By Makarand V. Sawant, Senior General Manager IT, Deepak Fertilisers And Petrochemicals Corporation Limited
By Edward Rodden, CIO, SugarCreek
CXO Insights
How Digitalization is Enabling Field Force...
